â Frequently Asked Questions
Find answers to common questions about our products, ordering, and more.
đĢ Products
What makes your chocolate different?
Our chocolate is made with 100% processed-free sugar, naturally sweetened with honey and dates, and enriched with nutrient-dense millets. Zero artificial ingredients, zero preservatives.
Are your products vegan?
Many of our products are vegan-friendly. Some varieties contain dairy. Check product descriptions for allergen information.
What's the shelf life?
Our chocolates stay fresh for 2-3 months when stored in a cool, dry place. We recommend consuming within 1-2 months for optimal flavor.
đĻ Ordering & Shipping
How long does shipping take?
We offer standard (3-4 days) and expedited (2-3 days) shipping options. Free shipping on orders over âš299. International shipping not available.
Can I track my order?
Yes! You'll receive a tracking number via email. You can also track orders from your account dashboard anytime.
Do you ship internationally?
No, we do not offer international shipping at this time but will be available soon.
đ¤ Account & Subscription
How do I cancel my subscription?
You can cancel anytime from your account settings. No cancellation fees. Your subscription ends at the end of the current billing cycle. For cancellation E-mail us at metomillets@gmail.com
Can I modify my subscription?
Absolutely! Change flavors, frequency, or quantity anytime. For this E-mail us at metomillets@gmail.com
What if I want to pause my subscription?
You can pause for up to 3 months without losing your subscription. Resume anytime from your account.
âŠī¸ Returns & Refunds
What's your return policy?
30-day money-back guarantee on all products. If unsatisfied, return within 30 days for a full refund. See terms for details.
How do I return an item?
Contact us at metomillets@gmail.com with your order number. We'll provide a prepaid return label and process refunds within 5-7 days of receipt.
đ Promotions & Discounts
What promo codes are available?
Current codes: WELCOME10 (10% off), CHOCO15 (15% off), SUMMER20 (20% off). Check our social media for exclusive codes! (These codes are valid for 3 months only)
Can I combine promos?
One promo code per order. Codes cannot be combined with other offers or discounts.